Superior Healthcare's departmental operating hours are as follows:

Epping Office

• Monday: 9:00am - 5:00pm
• Tuesday: 9:00am - 5:00pm
• Wednesday: 9:00am - 5:00pm
• Thursday: 9:00am - 5:00pm
• Friday: 9:00am - 5:00pm
• Saturday: Closed
• Sunday: Closed

Orders can be placed using the following contact methods:

• Phone: 03 8787 8222
• Online: www.superiorhealthcare.com.au
• Email: orders@superiorhealthcare.com.au

Please note: If you are an ABN holder orders will NOT be accepted by phone. This is to ensure the accurancy and specific requirements of all orders to acheive greater quality.and service for our valued customers.

Our online store has up to date product listings, products details and pricing. You can also contact our Customer Service Department for a quote over the phone or to be sent to you via fax or email.

With over 6000 lines we are sure to carry what you are looking for. If the specified product is not available, you will be advised of its alternative or we will source your preferred product and provide you with a quotation via phone or email.

All members of our team are trained to a high level and can provide sound product advice. Our staff are continuously kept up to date with new products and technological advances through rigorous in house training provided by key members of suppliers & manufacturers.

No, to cater for all types of customers and their requirements you are able to order as little or as many units as you require. All stocked items are broken down to the smallest appropriate units, however special order products may require you to take full box quantities. You will be advised if this is the case.

Orders must be placed and received by us prior to 12pm for same day dispatch.

A back order is an item that is currently out of stock. Sometimes a back order can occur at short notice due to an item being purchased by a customer in larger quantities. Getting the stock back in can take 2-3 days provided it is available from the manufacturer. 

Customer Service will endeavor to advise you by phone or email if a product alternative is available. If you do not wish to accept the alternative your back order will be indicated on your invoice.

Superior Healthcare employs our own fleet of Police checked drivers. This is to ensure that a high level of service is carried through from the time you place your order to the time your order is received at your door. Smaller orders are delivered by our freight partners nationally.

If your order is placed prior to 12pm, we will dispatch your goods same day. Should you require an urgent delivery please contact our Customer Service Department direct. As we have our own fleet of drivers we are reasonably flexible, but cannot make any guarantees. We may also use third party transport companies (charges may apply). Superior Healthcare also service rural Victorian areas.

No, orders received are placed on a driver run but as his route may vary each day we cannot guarantee specific delivery times. However this does not apply to some country Victorian areas, scheduled delivery days are avaliable from the download section.

Yes, all our drivers and fleet of vehicles carry the most up to date technology and locational devices. We are able to check the status of your order at any given time. Please contact our Customer Service Department on (03) 8787 8222 should you wish to know the status of your order.

Yes, you can order over the phone and pick up your order. We also have a "Click & Collect" option available on our website. Pick up orders are to be collected from our Melbourne based warehouse in Epping.

Unfortunately we do not have click and collect options in NSW or Queensland. However we will be working on getting this service soon. 

Our drivers are instructed to leave goods in a safe secure place unless otherwise advised. Please specify any other requirement whilst placing your order.

If you receive a product which is damaged we must be notified within 48 hours. If you receive a product which is incorrect or no longer required you must contact our office within 7 days of delivery using the following methods which apply to you.

• Private / Residential Customers
  Superior Healthcare's returns policy allows private residential clients to submit a request for credit for return or exchange of goods via fax, email or phone within 7 days of delivery.
  All requests are subject to approval.
• Facilities, Pharmacies & Distributors
  All requests for returns under the above titles will be required to complete an authorised request for credit form and return via fax or email only. This form must be received in our office within 7 days of receipt of goods. Requests via phone will not be accepted.
  All requests are subject to approval.

Payment methods are as follows:

Payments with credit cards may incur a small merchant fee. A customer service representative will advise you of the applicable fee when placing your order over the phone. (Please note: all credit card details are shredded and disposed of securely once your payment has been processed. We do not keep any details on hand or in our systems, so card details will need to be given each time you make a payment).

You will also be required to provide the ccv number located on the back of your card. This number is requested to ensure you are in posession of the card being used. This can be given to a Superior Healthcare driver upon delivery, or alternatively can be posted to our office but your goods will not be dispatched until received..

Transfers can be made via Internet banking or in person at the bank:

• Bank: Commonwealth Bank of Australia
• BSB Number: 062 334
• Account Number: 11248825
• Account Title: Superior Health Care Australia Pty Ltd

As a reference please use either account name / account number / Invoice number. Payments transferred must be presented in our account before any goods will be despatched. This payment method will generally delay delivery of your order by one (1) working day. Payments can be made at our office using these of any of the above methods. If you are an ABN holder, resident in a facility or an eligible Superior Health Care customer you may become an Account holder. Contact our office to find out if this applies to you.

Yes, we are able to invoice and deliver goods to different addresses i.e.: resident accounts where bills need to be forwarded to appropriate bill payers e.g. State Trustees, Power of Attorney, family members etc. Simple specify your requirements when you place your order. A delivery docket will be sent with your order.

No, to ensure security and correct allocation of your payment to your account all funds must be transferred using the above methods only. However upon placing your ordering you will be asked which payment method you are opting to use. If this is via cheque / money order this will be noted on the delivery docket / invoice so our driver is aware that a payment is required to be collected.